Cart2Quote Error: INVALID_TEMPLATE_FILES

Issue Description

This article is a fix for the following error:

  • An error has occurred. Please contact the store owner. Error: INVALID_TEMPLATE_FILES

The cause

The error is generated because your store is using (multiple) old template files.
Cart2Quote is continuously improving the code. This time we have changed the form data fields in the quote request form. When using old template files, the wrong form data is being send to the Cart2Quote software. This can cause incomplete quote request and account creation.

 

The solution

If the issue occurs when creating a quote via Quick Quote. 
Please contact the Cart2Quote Support via a ticket.

 

The solution is to copy only the necessary new template files from the base folder to your theme folder. 

Step 1 Backup old files:

Make a backup of the following files on your FTP:

[MAGENTO ROOT]/app/design/frontend/ <your interface> / <your theme> /template/qquoteadv

[MAGENTO ROOT]/app/design/frontend/ <your interface> / <your theme> /layout/qquoteadv.xml 

 

Step 2 Copy new files: 

Copy ONLY the necessary new files to your theme from the base folder: 

2.1: If you do a template overwrite:

From:
[MAGENTO ROOT]/app/design/frontend/base/default/template/qquoteadv

To:
[MAGENTO ROOT]/app/design/frontend/ <your interface> / <your theme> /template/qquoteadv

2.2: If you do a layout overwrite:

From:
[MAGENTO ROOT]/app/design/frontend/base/default/layout/qquoteadv.xml

To:
[MAGENTO ROOT]/app/design/frontend/ <your interface> / <your theme> /layout/qquoteadv.xml

 

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