CRM Ticketing System: Backend Management Grid
In the backend of the admin panel ticket grid, the administrator can adjust every ticket independently. This flexibility results in a pleasant customer usability. The admin may wish to inform or consult others of an enquiry within a ticket message and may then choose to assign a coworker to the ticket and place an internal note in the comments section.
The ticket grid provides an overview of tickets by customer name, status, subject, and priority.
Available in Cart2Quote:
| Lite | |
| Starter | |
| Business | |
| Enterprise |  |
| Corporate | |
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