CRM Ticketing System: Backend Management Grid
In the backend of the admin panel ticket grid, the administrator can adjust every ticket independently. This flexibility results in a pleasant usability by the user. The admin can select a different coworker to the ticket in the ticket grid, because the administrator might want to inform or consult others. The administrator can do this through internal notes. The ticket Grid provides an overview of tickets by customer name, status, subject, and priority.
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