CRM Ticketing System: Backend Management Grid
In the backend of the admin panel ticket grid, the administrator can adjust every ticket independently. This flexibility results in a pleasant customer usability. The admin may wish to inform or consult others of an enquiry within a ticket message and may then choose to assign a coworker to the ticket and place an internal note in the comments section.
The ticket grid provides an overview of tickets by customer name, status, subject, and priority.
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